Inventory & Quality

Create an Advance Shipping Notice (ASN) in the platform before your goods leave the factory. Your account team will coordinate inbound on your behalf if needed. When your inventory arrives at our Shanghai facility, it's barcoded, itemised, and processed — with QA checks applied where specified.

Under standard inbound, goods are live and available within 24–48 hours of arriving at the warehouse.* If items go onto QA hold, they stay there until an inspection outcome or rework decision is confirmed.

*Standard inbound; subject to QA hold workflows and inbound volume at time of receipt.

Incoming: Stock in transit from your factory to the Flowa warehouse.

Reserved: Stock already committed to orders being processed.

Available: Stock ready to pick and ship right now.

Total: The sum of all units held for that SKU across all states.

Every item is scanned and visually inspected on arrival. Standard inbound covers obvious damage and packaging integrity. For brands on QA plans, inspection extends to colour, sizing, stitching, labelling, and defect checks — with photo evidence captured on every exception found.

The affected items go onto QA hold and you're notified immediately with photo evidence. Depending on your service level, Flowa can coordinate rework or a replacement with your factory before the stock is committed to any orders. Nothing flagged on QA ships until you've made a decision.

You can create products one at a time using the product creation form, or import in bulk using a Google Sheet or Excel file — drag, drop, done. Physical measurements and weights are captured by the warehouse team during inbound (they drive shipping and cost logic), so these fields cannot be edited directly in the platform. If a measurement looks wrong, raise it with Support.

Yes. Bundles — groups of SKUs sold together as a single product — are supported natively. You can create them in the platform or they'll sync across from Shopify. The available stock of every SKU inside a bundle is visible in real time, so you always know why a bundle is or isn't ready to sell.

Yes. In the Storage Details tab for any SKU, you can set minimum and maximum stock thresholds. When stock drops below the minimum — or climbs above the maximum — the system alerts you automatically.

Beyond standard pick-and-pack, available add-ons include: branded unboxing (custom packing rules, tissue paper, inserts, kitting), inbound QA and defect control, factory-floor rework coordination, product photography while inventory is inbound, bilingual supplier communications, and localised delivery experience (masked China origin, branded tracking pages).* Availability depends on destination country and service level.

*Availability and applicability of premium add-on services depend on destination country, service level, and product type.

Yes. Custom packing rules — tissue paper, stickers, inserts, gift messaging, kitting — are set up during brand mapping and applied automatically to every qualifying order from that point forward. No manual intervention required once the rules are in place.