Privacy Policy

This Privacy Policy explains how Flowa Cloud Ecommerce Pte. Ltd. (UEN 202537583D) ("we", "us", or "our") collects, uses, and protects personal data when you visit our website at flowa.global (the "Site").

This Policy covers personal data collected through the Site. If you become our customer, the handling of personal data within our platform and services is governed by our separate Service Agreement and Data Processing Addendum.

We respect your privacy and handle personal data in line with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws.

1. Information We Collect

We collect personal data when you:
The information we collect may include:

2. How We Use Your Information

We use personal data collected through the Site to:
We do not sell your personal data.

3. Sharing Your Information

We share personal data only when necessary and with the following categories of recipients:
We require third parties to handle personal data in line with applicable data protection laws and to use it only for the purposes we permit.

4. International Transfers

Our service providers may be located outside Singapore. When we transfer personal data internationally, we put in place appropriate safeguards as required by applicable law.

5. Cookies

The Site uses cookies and similar technologies to make the Site work, remember your preferences, and measure performance. You can manage your cookie preferences through your browser settings or our cookie banner. Disabling cookies may affect how the Site works for you.

6. How Long We Keep Your Data

We keep personal data only as long as we need it for the purposes described in this Policy, and as required by law. Marketing data is kept until you unsubscribe. Inquiry and contact form data is typically kept for up to two (2) years.

7. Security

We use reasonable technical and organizational measures to protect personal data, including encryption in transit, access controls, and regular security reviews. No system is completely secure, however, so please keep any account credentials safe.

8. Your Rights

Depending on your location, you may have the right to:

To exercise any of these rights, please email us at support@flowa.global. We will respond within the period required by applicable law.

You also have the right to lodge a complaint with your local data protection regulator, including the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.

9. Children

The Site is intended for business use. We do not knowingly collect personal data from anyone under 18. If you believe we have collected data from a child, please contact us so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy notices before sharing any personal data with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site with a new "Last Updated" date.

12. Contact Us

For questions about these Terms, please contact:
Flowa Cloud Ecommerce Pte. Ltd.
8 Eu Tong Sen Street, #22-85, The Central
Singapore 059818
Email: support@flowa.global