Terms and Conditions

Welcome to Flowa Cloud Ecommerce Pte. Ltd. (UEN 202537583D), a company incorporated in Singapore with its registered office at 8 Eu Tong Sen Street, #22-85, The Central, Singapore 059818 ("we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website at flowa.global (the "Site").

By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

The specific terms governing our logistics and platform services are set out in a separate Service Agreement that we enter into with each customer at sign-up. These website Terms do not replace that Service Agreement.

1. About Us

We are a Singapore-based SaaS and logistics company. Our platform helps global brands store, pick, pack, and ship goods from origin markets (primarily China) to customers worldwide. The Site is our marketing and information channel.

2. Using the Site

You may use the Site for lawful purposes only. You agree not to:

3. Account Registration

If you sign up for an account through the Site, you must provide accurate, current, and complete information, and keep your credentials secure. Please notify us at support@flowa.global immediately if you suspect unauthorized access.

You must be at least 18 years old and authorized to enter into binding contracts on behalf of your business.

Detailed terms governing your use of our Services begin once you accept our Service Agreement at sign-up.

4. Intellectual Property

The Site, our software, branding, and all content we provide (other than your content) are owned by us or our licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to access and view the Site for informational purposes.

If you submit content to us through the Site (such as a quote request, contact form, or testimonial), you grant us a worldwide, royalty-free license to use it as needed to respond to your request and operate our business.

5. Communications

By contacting us through the Site or signing up for our newsletter, you consent to receive communications from us by email, phone, or messaging tools. These may include responses to your inquiries and (with your consent) marketing messages. You can opt out of marketing at any time by clicking "unsubscribe" or emailing support@flowa.global.

6. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, services, or privacy practices of those sites. Please review their terms before using them.

7. Disclaimers

The Site is provided "as is" and "as available". To the maximum extent allowed by law, we make no warranties of any kind, whether express or implied, including warranties of accuracy, reliability, merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the Site will be uninterrupted, error-free, or secure, or that any information on it is complete or up to date.

8. Limitation of Liability

To the maximum extent allowed by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, or data, arising from your use of (or inability to use) the Site.

Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

9. Indemnification

You agree to indemnify and hold us and our affiliates, directors, officers, and employees harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site.

10. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on the Site with a new "Last Updated" date. Your continued use of the Site after changes take effect means you accept the updated Terms.

11. Privacy

How we handle personal data collected through the Site is explained in our Privacy Policy, which forms part of these Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Singapore.

13. General

14. Contact Us

For questions about these Terms, please contact:
Flowa Cloud Ecommerce Pte. Ltd.
8 Eu Tong Sen Street, #22-85, The Central
Singapore 059818
Email: support@flowa.global