Orders & Fulfilment

Every order from your store lands in Flowa's "Action Required" queue before the warehouse picks anything. You review it, you approve it. Once approved, pick and pack begins. Nothing ships before you say so.

It moves to "In Progress" and the warehouse takes over — picking, packing, labelling, and dispatching the same day.* Tracking is issued automatically and synced back to your store. Delivery to your customer typically takes from 4 days,** depending on destination and service level.You can monitor its status in the platform at every stage.

*Orders received before cut-off; subject to cut-off times.

**Delivery time depends on destination, parcel weight, and service level. Not all routes guaranteed within this window.

Yes, while it's still inside the Flowa network. Use the Intercept function from the In Progress view — the platform shows exactly where the order is and any applicable interception fee before you confirm. Once the order has passed the shipping forwarder stage, interception is no longer possible and the standard returns process applies.

It means an issue is blocking the order from being dispatched — usually a bad shipping address, missing customer details, or one or more out-of-stock items. Click "Review & Fix" to step through each issue one at a time and resolve them before approving.

Yes, before approval. You can add or remove items, swap SKUs, update buyer details, split the order into two, or duplicate it. After approval, the order is with the warehouse. At that point, the only option is Intercept.

Blocked is a manual hold you place on an order when you don't want it to proceed — pending a fraud check, a customer query, or any reason you choose. The order stays frozen until you unblock it or cancel it.

After multiple failed attempts, the order moves to "Awaiting Instruction" status. You're asked to decide: approve a redelivery (with the fee shown before you confirm) or cancel the order. A due date is displayed so you know when a decision is needed.

If an order has out-of-stock items alongside in-stock ones, you can split it. The in-stock items ship immediately under the original order. The out-of-stock items are separated into a new order that waits for restock. Both carry the same platform ID, with incremented order numbers.

Yes. Bulk actions let you approve, split, cancel, add a shared item (such as a promotional gift), remove a shared item, or edit declaration values across a selection of orders simultaneously.

Orders that trigger a risk signal — unusual weight, flagged destination, routing anomaly — are held automatically for your review. The platform shows you the flag and the reason. You decide whether to approve and proceed. Nothing ships without your explicit sign-off.